FAQs

Ordering

Account access problems

If you have issues accessing your account, please contact us.

Canceling my order

After you click “Place Order” you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact us for help. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Sales tax

We are required by law to charge appropriate sales tax for orders with ship-to addresses within the states of New Jersey, New York, and Texas.

Security

We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. If you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

Last Call Items 

Customers cannot use additional coupons on Last Call Items. All sales on Last Call Items are final. No returns or refunds.  

Returns

30-Day Money-Back Guarantee

Your satisfaction is important to us. If you are not 100% happy with your purchase from Shavel.com, you may return it within 30 days for a full refund. Only unused products in their original packaging will be accepted for a refund. Customers are responsible for the shipping costs of the return. Packages received without a Return Authorization Form will not be accepted.

Sometimes items will be put into clearance or prices will be reduced. Please be aware that we do not offer returns or refunds due to prices being lowered.

Credit

Refunds are issued once our warehouse receives the return. You can expect a refund within 30 days of the product being received. Shipping costs will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.

Return Instructions

To generate a return request, send us an email to generate a return form. 

Here is what you will need to complete the RMA:

  • Include your contact information and your order number. You can find this number on your order confirmation email.
  • Select your specific reason for the return and include the code in the appropriate box.
  • C.O.D. deliveries will not be accepted.
  • Insure package for proper protection and use a reputable shipping company. We suggest UPS Ground or USPS.

For your protection, we recommend that you use UPS Ground for your return. You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. If there is extensive damage to an item upon delivery, contact us.


Shipping

We currently offer multiple shipping options with UPS to US addresses. With standard Ground Shipping, most of our customers in the contiguous U.S. receive their orders in just 7 to 10 business days.

  • For an order to ship the same day, the order must be placed by 2pm Eastern US time. Orders placed after that time may not ship until the next day.
  • To receive your order by 12/24, the order must be placed by 2pm Eastern US time, and must be placed by 12/16 for ground shipping, 12/21 for 2nd Day Air shipping, and 12/22 for next day air shipping.

We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit Please log in to check your order status.

Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address: 

  • The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
  • The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours after your package is shipped.
  • Hours of operation are 8 am to 5 pm Eastern time Monday through Friday. We strive to ship all orders within 1 business day, however, that varies daily according to order volume. Please allow for up to 3-5 days for order processing before your order ships.

Shipping charges

Your shipping charges will appear in the box marked “shipping charges” at checkout for your convenience.


Contact information

We welcome any comments, suggestions, and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us using our web form. We would love to hear from you!


Warranty

5-Year Warranty on Electric Products

We offer a 5-year warranty on our electric blankets and electric mattress pads. If you haven't already, please take a moment to register your electric product HERE. Customers have 30 days to register their product after their purchase date. If you are having an issue or would like to initiate a warranty claim, please contact us.

Quick Heat Function:

Our Quick Heat feature on our electrical blankets is an automatic function. This is not a setting that you can turn on and off. Our blankets are designed to heat quickly. 

 

User Manual

Click HERE to view our Electric Blanket user manual. 

 

Troubleshooting F2 Error Message 

  1.    Indicates a miscommunication between the blanket and controller
  2.    Check that the controller is properly plugged into the blanket (snapped into place)
  3.    For Queen/King blankets: If the F2 message continues, try swapping controllers
  4.    If the problem continues please note the error code and call customer service
  5.   Your blanket may not broken and just requires some adjustment
  6.    Customer service is available from 9:00 AM To 5:00 PM Monday through Friday CST

 

Additional Troubleshooting Instructions:

 

Plug controllers directly into the wall or through a power strip.  The use of extension cords is not recommended.