Account access problems
If you have issues accessing your account, please contact us.
Canceling my order
After you click “Place Order” you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact us for help. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
We are required by law to charge appropriate sales tax for orders with ship-to addresses within the states of New Jersey, New York, and Texas.
We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. If you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
30-Day Money-Back Guarantee
Your satisfaction is important to us. If you are not 100% happy with your purchase from Shavel.com, you may return it within 30 days for a full refund. Only unused products in their original packaging will be accepted for a refund. Customers are responsible for the shipping costs of the return. Packages received without a Return Authorization Form will not be accepted.
Sometimes items will be put into clearance or prices will be reduced. Please be aware that we do not offer returns or refunds due to prices being lowered.
Refunds are issued once our warehouse receives the return. You can expect a refund within 30 days of the product being received. Shipping costs will only be refunded if the return is a result of a manufacturer defect or a shipping error on our part.
To generate a return request, send us an email to generate a return form.
Here is what you will need to complete the RMA:
For your protection, we recommend that you use UPS Ground for your return. You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. If there is extensive damage to an item upon delivery, contact us.
We currently offer multiple shipping options with UPS to US addresses. With standard Ground Shipping, most of our customers in the contiguous U.S. receive their orders in just 7 to 10 business days.
We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit Please log in to check your order status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:
Your shipping charges will appear in the box marked “shipping charges” at checkout for your convenience.
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us using our web form. We would love to hear from you!
5-Year Warranty on Electric Products
We offer a 5-year warranty on our electric blankets and electric mattress pads. If you havenâ€™t already, please take a moment to register your electric product HERE. If you are having an issue or would like to initiate a warranty claim, please contact us.